Open a shared mailbox in a separate browser window This how-to will cover the main tasks in accessing the shared mailbox:Īdd a shared mailbox so it displays under your primary mailbox If you feel that you should be included in a specific group, please submit a HelpDesk ticket requesting access. Important: WNPA IT has to create the shared mailbox and add you to the group of users before you can use it. You can also use the shared mailbox as a shared team calendar. Why use shared mailboxes? A shared mailbox makes it easy for a specific group of people to monitor and send emails from a public email address like or When a person in the group replies to a message sent to the shared mailbox, the reply appears to be from the shared mailbox, not from the individual person. I know this is a lot of info but I have been banging my head against my desk all week trying to understand this.If you have full access permission to a shared mailbox that appears in the address book, you can use Outlook Web App or a desktop version of Outlook to open that mailbox. I am looking into Azure Information Protection client - but I'm not sure if that will help. Lastly, I also removed the user from the shared mailbox and re-added them with automapping enabled via PowerShell. I also tried adding a shared folder in the users OWA to the shared mailbox, but still no luck. The same issue happens when Edge launches. I created a profile for the shared mailbox and opened Outlook with that profile. Workflow wise, is there a way to open this message in Outlook, or does the user have to use OWA from the shared mailbox? The error only happens when they access the shared mailbox from the Outlook desktop client. If the user opens the Shared Mailbox in OWA, they can see the message no problem. It appears that the shared mailbox has permissions to see the contents but when Edge is opened after clicking "Read the Message" in Outlook, the authentication defaults to the users account instead of the shared Mailbox. After a while an error in Edge appears "This Message might have been moved or deleted" When they click the read message link, Microsoft Edge Launches and tries to open the message. The user states they were able to open the messages before but something has changed. I'm not sure if this related to the service alert regard encrypted messages. I have a user who has full access with auto mapping to a Shared mailbox who cannot open protected messages.
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